Please Note: The Billing and The Shipping Address MUST Be The Same.
Due to the overwhelming demand of our highest quality products at the lowest prices, please allow at least 2-14 Days for Shipping within USA only.
A 25% restocking fee will apply on all cancellations, if NOT done within 24 hrs after placing the order.
All returns/exchanges/refusal at no fault of our own, the buyer will be responsible for all the shipping and handling costs, plus 25% re-stocking fee.
Returns Policy: You may return most new, unopened items within 14 days of delivery for a full refund.
We'll also refund you for the return shipping costs if the return is a result of our error (That's if you received an incorrect or defective item, etc.).
All other returns/exchanges/refusal at no fault of our own, the buyer will be responsible for all the shipping and handling costs, plus 25% re-stocking fee.
Money Back Claims: OUR MONEY BACK GUARANTEE is within 5 days after delivery.
Auto Refund: Failure to respond to our email/phone communication within 3 days, result in cancellation of your order and a full refund will credited to your credit card account.
Out of stock items will be refunded automatically to your credit card account and you will need to reorder the item(s).
Damaged Claim: The insurance requires you to submit picture(s) of the damaged items/goods to africannaturals@ishopnaturals.com for refund or exchange, thank you.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
International Shipping:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We ship to all US military bases or diplomatic location: APO, FPO or DPO addresses.